I bought into NuPhy with their original release, the NUTYPE F1, and had a terrible experience with them—both the product and customer service was defective.
The keyboard I received had many quality issues, and others online reported the same. When contacting support, they required many back and forth emails, asking for more photos and videos each time. After weeks of this, I got this from support,
“Sorry for the inconvenience.
Follow the return process, customers need to return the products to us firstly and pay for the return freight.
We'll give you refund when we got your return goods after checked,there's really with quality problem.”
This is after sending both photos/videos of the obvious defects and quality issues… and return shipping would be back to Hong Kong.
In the end, I just took this as a learning experience to never back a “kickstarter” product again.
Some additional insight:
-preordered keyboard: 8/2020
-received keyboard: 11/2020
-20% discount offer on new purchases: 11/2020
-keycap update and new product promoted: 12/2020
In summary, I waited 3 months to get charged an extra 20% for an inferior product that got discontinued a month later. I cannot recommend NuPhy.
Thanks. Very useful knowledge. Seems a risky proposition at this stage (and I'd prefer to buy from a local retailer who had them in stock so there'd be no mucking about if I had to return it).
The keyboard I received had many quality issues, and others online reported the same. When contacting support, they required many back and forth emails, asking for more photos and videos each time. After weeks of this, I got this from support, “Sorry for the inconvenience. Follow the return process, customers need to return the products to us firstly and pay for the return freight. We'll give you refund when we got your return goods after checked,there's really with quality problem.”
This is after sending both photos/videos of the obvious defects and quality issues… and return shipping would be back to Hong Kong.
In the end, I just took this as a learning experience to never back a “kickstarter” product again.
Some additional insight:
-preordered keyboard: 8/2020
-received keyboard: 11/2020
-20% discount offer on new purchases: 11/2020
-keycap update and new product promoted: 12/2020
In summary, I waited 3 months to get charged an extra 20% for an inferior product that got discontinued a month later. I cannot recommend NuPhy.