I must be living in another dimension, because my experience with Anker's products and customer support has been horrible. I purchased a Lightning cable from them in August that lasted a month before dying. From there on, it was a sh#tstorm to have it replace.
Step 1. Contact Anker (okay so far)
Step 2. Wait
Step 3. Wait some more...
Step 4. Three days later they finally reply, but want me to provide a serial number from the cable? WTH? A serial number 4pt type.
Step 5. Wait some more. When I didn't get a reply that day, I contacted them again and received an email with this lame excuse:
"In our continual effort to provide the best and outstanding service to our customers, we will be conducting an important training program from Sept 30th (Wednesday) through Oct 9th (Friday). While we are making our best efforts to respond to all messages in a timely fashion, we will be slower than usual for the upcoming days mentioned."
Step 6. Wait some more until they shipped the cable, which lasted another three months before failing.
You are indeed living in another dimension if you believe that waiting for a reply from customer support for a few days, because of a cable, is bad and that they asking for your product serial number is unreasonable.
/rant
Sorry but the entitlement of some people just throws me off.
If this were a TV ad there'd have to be the word 'Dramatization' in soft white lettering at the bottom of the screen because this is definitely going overboard.
I've gone through this process and it's pretty damn easy - contact anker, send the the serial number (the rep even tells you it's so they can do proper QA) and get a new one in the mail.
The alternative would be for them to make you send the old one back which would be significantly more annoying. I think asking for the serial is reasonable on their part. Helps them verify you have the cable, prevents people from filing multiple times on the same cable, and allows them to control quality better.
Step 1. Contact Anker (okay so far)
Step 2. Wait
Step 3. Wait some more...
Step 4. Three days later they finally reply, but want me to provide a serial number from the cable? WTH? A serial number 4pt type.
Step 5. Wait some more. When I didn't get a reply that day, I contacted them again and received an email with this lame excuse:
"In our continual effort to provide the best and outstanding service to our customers, we will be conducting an important training program from Sept 30th (Wednesday) through Oct 9th (Friday). While we are making our best efforts to respond to all messages in a timely fashion, we will be slower than usual for the upcoming days mentioned."
Step 6. Wait some more until they shipped the cable, which lasted another three months before failing.
Fool me once, shame on you, fool me twice...