Is there any way that tweet could have been written that would have satisfied you, without actually agreeing to change course right away?
To me the tweet's tone says that they honestly care and don't want people to be inconvenienced, but also want to at least see if people will warm to it.
There has to be some kind of healthy balance between listening to user feedback and never changing anything.
The extreme version of listening to user feedback is: https://xkcd.com/1172/
> Is there any way that tweet could have been written that would have satisfied you, without actually agreeing to change course right away?
Not passive-aggressively suggesting that the problem is with the user and not the tool. "The goal is for workflows to evolve" effectively means "this is how it's going to be, you'll have to adapt (even if it's worse for you)".
My workflows have thankfully "evolved" to use different tools. Zulip and Discord both still use markdown input, and I no longer use Slack for anything.
To me the tweet's tone says that they honestly care and don't want people to be inconvenienced, but also want to at least see if people will warm to it.
There has to be some kind of healthy balance between listening to user feedback and never changing anything. The extreme version of listening to user feedback is: https://xkcd.com/1172/