> As many have learned, the people actually paying you money are usually pretty reasonable. It's the people who haven't paid you a cent who have all these crazy demands.

Real question: I wonder if this phenom has been part of a case study for MBAs. It makes sense to me. If you are paying customer, you have already convinced yourself it is a valuable product. Deeper: Is it every worth trying to convert the "crazies" using sales strategies? Example: Well, if you sign-up for our enterprise package, we promise your needs in X months.