>> They go to sleep at night knowing the populace hates them. And yet there's a complete inability to look inward.
> is because they go to sleep thinking, "what are our customers going to do about it? They're a captive audience.
I doubt they go even that far. Most nights, if not all, they probably don't even think about whatever harm they're doing. People have massive capabilities for self-justification, cherry-picking, and avoiding uncomfortable thoughts. Their whole ego is working full-time to make themselves the good-guy hero of their story.
> is because they go to sleep thinking, "what are our customers going to do about it? They're a captive audience.
I doubt they go even that far. Most nights, if not all, they probably don't even think about whatever harm they're doing. People have massive capabilities for self-justification, cherry-picking, and avoiding uncomfortable thoughts. Their whole ego is working full-time to make themselves the good-guy hero of their story.