Internal corporate tooling can be greatly improved by promoting scheduled "water cooler chat on steroids" calls between engineers/designers/product/tpms/managers and the actual users.
What's nice is that these sessions bleed into everything. You don't need to look through users' eyes that many times to find great improvement in UX sensibilities.
Since scheduling is the biggest pain point here, I just built a scheduler and a signup form at work. Everyone who gets a session walks away with positive feedback, the company as a whole becomes more interconnected, and now I'm working to get more and more folk on board.
My goal is to unleash a whole flotilla of white collar workers who understand the value of talking to the users such that they too push for lightweight, no action item, scheduled sessions which becomes standard practice as part of our careers and we all end up with better software as a whole.
What's nice is that these sessions bleed into everything. You don't need to look through users' eyes that many times to find great improvement in UX sensibilities.
Since scheduling is the biggest pain point here, I just built a scheduler and a signup form at work. Everyone who gets a session walks away with positive feedback, the company as a whole becomes more interconnected, and now I'm working to get more and more folk on board.
My goal is to unleash a whole flotilla of white collar workers who understand the value of talking to the users such that they too push for lightweight, no action item, scheduled sessions which becomes standard practice as part of our careers and we all end up with better software as a whole.