Honestly, it is a difficult case. The consumer is obviously on the higher end of wealth here, booking a premium hotel suite for an expensive event.
Then, the consumer criticizes those of us that enjoy backpacking as not being "adults". This one really got me.
The concept that advertised prices that are genuine mistakes are generally not enforceable is a well established concept in many jurisdictions.
With that being said, I do believe that honoring ones advertised prices, even when they are mistakes, unless it would be egregious or impossible to do so, is generally a better way to do business.
But will this story prevent me from using a convenient and less expensive platform for booking cheap, bottom barrel hotels, for those of use who aren't "adults"? Probably not.
It's not a mistake to forget to apply a surcharge in my opinion. The "mistake" was that they underpriced the market, as the booker hedged their bets on the two weekends. A "mistake" would be $1 instead of $1000 which is the example in the TOS.
Then, the consumer criticizes those of us that enjoy backpacking as not being "adults". This one really got me.
The concept that advertised prices that are genuine mistakes are generally not enforceable is a well established concept in many jurisdictions.
With that being said, I do believe that honoring ones advertised prices, even when they are mistakes, unless it would be egregious or impossible to do so, is generally a better way to do business.
But will this story prevent me from using a convenient and less expensive platform for booking cheap, bottom barrel hotels, for those of use who aren't "adults"? Probably not.