Sure. And support is paying for people that are buying chargers that are too weak. Or otherwise crappy.
This is a Dutch source, but BTO charged 25 eur to remove the charger [0], because they prefer not to deal with people trying their own wonky chargers. Ok, so this was a 100 W+ laptop, arguably different (BTO only does this with 100 W+ models).
BTO does that because their laptops use more than what USB-PD can deliver (240 watt). That is an understandable use case for supplying a power adapter.
This is a Dutch source, but BTO charged 25 eur to remove the charger [0], because they prefer not to deal with people trying their own wonky chargers. Ok, so this was a 100 W+ laptop, arguably different (BTO only does this with 100 W+ models).
[0]: https://tweakers.net/nieuws/245774/bto-rekent-25-euro-boete-...